Fancrew Privacy Policy

Fancrew ("Fancrew", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using the Fancrew website, application, and platform (collectively, the "Platform").

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, how long we retain it, and the choices and rights available to you.

By registering for or using Fancrew, you acknowledge that you have read and understood this Privacy Policy.

Fancrew is a creator economy and creative marketplace platform that connects:

• Fans with Creators for creator support and engagement.
• Creators with Fans for monetization and community building.
• Creators with Crew members for creative projects and professional services.

Depending on your role and the features you use, Fancrew may process information relating to your account, profile, payments, projects, communications, KYC verification, and platform activity.

We collect information that you provide directly to us, information generated through your use of Fancrew, and information received from certain third-party services.

2.1 Account and Registration Information

When you create a Fancrew account, we may collect:

• First name
• Last name
• Email address
• Mobile number
• Date of birth
• Gender, where provided
• City
• State
• Country
• Profession
• Password credentials
• Selected Fancrew role
• Email verification status
• Mobile verification status

Fancrew requires users to be at least 18 years old.

Our registration system supports registration through email/password, mobile OTP, and supported social login providers.

We do not store your password in plain text. Passwords are stored using secure password hashing mechanisms.

2.2 Profile Information

Depending on whether you use Fancrew as a Fan, Creator, or Crew member, we may collect information such as:

Fan profiles

• Profile picture
• Bio
• Interests
• Followed Creators
• Saved Creators
• Contribution history
• Notification preferences

Creator profiles

• Display name
• Username
• Profile picture
• Cover image
• Creator category and sub-category
• Biography
• Languages
• Location
• Social media links
• Website
• Content niches
• Years of experience
• Followers and subscribers
• Goals and wishlists
• Public profile information

Crew profiles

• Display name
• Username
• Profile picture
• Skills
• Software expertise
• Professional categories
• Years of experience
• Location
• Availability
• Portfolio information
• Ratings and reviews
• Project history

Some profile information may be publicly visible depending on your profile and privacy settings.

Fancrew may allow registration or login through supported third-party services such as Google, YouTube, or Instagram.

If you choose to use social login, we may receive information made available by that provider, such as:

• Name
• Email address
• Profile picture
• Provider account identifier
• Other information permitted by your account settings and the provider's authorization process

Creators may also connect supported social profiles to their Fancrew profile for verification and credibility.

You can disconnect supported social accounts through the applicable Fancrew settings, where that functionality is available.

Creators and Crew members may be required to complete KYC and bank verification before accessing certain monetization or payout features.

• PAN number
• PAN holder name
• PAN verification information
• PAN document
• Aadhaar verification information
• Masked Aadhaar information
• Bank account details
• IFSC code
• Bank name
• Account holder name
• UPI ID
• Bank verification information

Fancrew's system is designed so that raw Aadhaar numbers are not stored and only masked Aadhaar information is retained where required.

KYC information is used for identity verification, fraud prevention, payouts, tax compliance, regulatory requirements, and other legally permitted purposes.

Access to KYC information is restricted to authorized personnel and systems that require it for legitimate operational, compliance, or legal purposes.

Fancrew processes payments for features including:

• Tips
• Creator subscriptions
• Wishlist contributions
• Goal contributions
• Project payments
• Escrow
• Creator withdrawals
• Crew payouts
• Refunds
• Chargebacks

Payment processing may be handled by third-party payment providers.

Fancrew's financial architecture is designed so that payment card information is not stored directly by Fancrew. Payment processing is handled through the applicable payment gateway.

We may retain information such as:

• Transaction ID
• Payment status
• Amount
• Currency
• Transaction date and time
• Payment type
• Creator or Crew associated with the transaction
• Refund information
• Chargeback information
• Invoice information
• GST information
• TDS information
• Payout information

Financial records may be retained for the period required by applicable law and regulatory obligations.

If you use Fancrew's Creator/Crew marketplace, we may collect and process information relating to:

• Projects posted
• Project descriptions
• Project requirements
• Budgets
• Delivery timelines
• Applications
• Cover messages
• Portfolio references
• Shortlists
• Hiring decisions
• Deliverables
• Revisions
• Ratings and reviews
• Disputes
• Project activity

This information is used to operate the Fancrew marketplace and facilitate Creator-Crew collaboration.

Fancrew provides project-based communication and collaboration features.

Depending on your use of the Platform, we may process:

• Chat messages
• Project messages
• File attachments
• Images
• Videos
• Documents
• Design files
• Deliverables
• File versions
• Revision notes
• Project activity
• Read receipts
• Message timestamps
• Reports of messages or files

Files uploaded to Fancrew are designed to be stored in private cloud storage with controlled access and temporary authorized download links.

Messages and files may be reviewed by authorized Fancrew personnel when necessary for:

• Moderation
• Fraud investigation
• Dispute resolution
• Security investigations
• Legal compliance
• Support
• Enforcement of Fancrew policies

Administrative access to reported or disputed conversations is restricted and subject to audit logging.

When you access Fancrew, we may automatically collect technical information such as:

• IP address
• Device type
• Browser type
• Operating system
• Device information
• Login timestamps
• Session information
• Approximate location derived from technical information
• Security events
• Failed login attempts
• Platform activity
• Pages or features accessed
• Error information
• Performance information

We use this information to operate, secure, troubleshoot, and improve Fancrew.

Our technical architecture includes session management, device tracking, rate limiting, application monitoring, security logging, and audit logging.

Fancrew may use cookies, local storage, session technologies, and similar technologies to:

• Keep you signed in
• Maintain secure sessions
• Remember preferences
• Protect accounts
• Measure Platform performance
• Understand Platform usage
• Detect fraud and suspicious activity
• Improve user experience

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of Fancrew.

We may use your information to:

1. Create and manage your Fancrew account.
2. Verify your email address and mobile number.
3. Authenticate your identity.
4. Provide Fan, Creator, and Crew features.
5. Display public profiles.
6. Help Fans discover Creators.
7. Help Creators discover and hire Crew.
8. Process tips, subscriptions, contributions, payments, refunds, and payouts.
9. Operate escrow and financial workflows.
10. Perform KYC and bank verification.
11. Calculate and maintain applicable GST and TDS records.
12. Facilitate project applications, hiring, collaboration, and deliverables.
13. Provide messaging and file-sharing functionality.
14. Prevent fraud, abuse, spam, and unauthorized activity.
15. Moderate reported content and resolve disputes.
16. Send transactional and service notifications.
17. Provide customer support.
18. Maintain audit and security records.
19. Monitor Platform performance and reliability.
20. Analyze usage and improve Fancrew.
21. Comply with applicable legal, tax, regulatory, and law-enforcement requirements.
22. Protect the rights, safety, property, and security of Fancrew, our users, and third parties.

Certain information may be publicly visible when you create a public Creator or Crew profile.

• Display name
• Username
• Profile picture
• Cover image
• Biography
• Category
• Skills
• Languages
• Portfolio
• Social links
• Ratings and reviews
• Selected professional information

You should avoid publishing personal information that you do not want other Platform users or the public to see.

You may use available privacy settings to control certain profile visibility.

We do not sell your personal information as a product.

We may share information with the following categories of recipients where necessary for legitimate Platform operations, contractual obligations, legal requirements, or other permitted purposes:

Service Providers

• Payment processing
• Cloud infrastructure
• File storage
• Email delivery
• SMS delivery
• Push notifications
• Authentication
• Monitoring
• Security
• Analytics
• Customer support

Other Platform Users

• A public Creator profile may be visible to Fans.
• A Crew application may be visible to the relevant Creator.
• Project collaboration information may be visible to the relevant Creator and Crew member.
• Ratings and reviews may appear on applicable public profiles.

Financial and Compliance Partners

• Payment processing
• KYC verification
• Bank verification
• GST compliance
• TDS compliance
• Refunds
• Chargebacks
• Fraud investigations

Government and Legal Authorities

We may disclose information where required by applicable law, regulation, court order, governmental request, or legal process, or where necessary to protect rights, safety, or prevent fraud or unlawful activity.

Fancrew may integrate with third-party services to provide specific functionality.

• Payment processing
• Social authentication
• Cloud infrastructure and storage
• Email and SMS communication
• Push notifications
• Application monitoring
• Security monitoring

Third-party providers process information according to their own privacy policies and applicable contractual obligations.

We recommend reviewing the privacy policies of third-party services that you choose to connect to your Fancrew account.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

• Encryption in transit
• Encryption at rest
• Secure password hashing
• Access controls
• Role-based permissions
• Session management
• Rate limiting
• Security monitoring
• Audit logging
• Malware scanning for uploaded files
• Private cloud storage
• Temporary signed download URLs
• Fraud monitoring

Fancrew's technical specification identifies TLS 1.3 for data in transit, AES-256 for data at rest, bcrypt password hashing, private AWS S3 buckets, signed URLs, and malware scanning for uploads.

However, no internet-based service can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

Retention periods may vary depending on the type of information.

The retention periods may be changed where required by law, regulatory requirements, disputes, fraud investigations, security requirements, or other legitimate purposes.

You may request deletion of your Fancrew account through the available account settings or by contacting us.

Our account deletion workflow may include:

Deletion Request → Verification → Grace Period → Permanent Deletion

Fancrew's MVP specification provides for a 30-day deletion grace period before permanent deletion, subject to applicable retention requirements.

Deletion of your account does not necessarily mean that every record associated with you can be immediately deleted. We may retain information where necessary for:

• Tax and financial records
• Legal obligations
• Fraud prevention
• Dispute resolution
• Chargeback management
• Security investigations
• Audit requirements
• Enforcement of agreements

Where information cannot be deleted because of a legal or legitimate retention requirement, we will retain it only for the applicable period and restrict its use where appropriate.

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Obtain information about your personal data processed by Fancrew.
• Request correction of inaccurate or incomplete personal information.
• Request deletion or erasure where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is processed.
• Raise a privacy-related grievance.
• Request access to or portability of certain information where required by applicable law.

Fancrew's administrative system is designed to support data access, deletion, correction, export, and restriction requests.

To exercise a privacy right, contact us using the details provided in the Contact Us section. We may need to verify your identity before completing certain requests.

Where we process your personal data based on your consent, you may withdraw that consent where applicable.

Withdrawal of consent does not affect processing that occurred before withdrawal.

Depending on the information and service involved, withdrawing consent may prevent us from providing certain Fancrew features.

Where required, Fancrew will provide a method for withdrawing consent that is reasonably comparable to the method used to provide consent.

Fancrew may send you service-related communications such as:

• Account verification messages
• Login and security alerts
• Payment confirmations
• Subscription notifications
• Project notifications
• Application updates
• Hiring notifications
• Payout notifications
• KYC notifications
• Important Platform updates

Marketing communications will be sent only where permitted and, where applicable, based on your marketing preferences or consent.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or through your account settings.

You will continue to receive essential transactional and security communications where necessary.

Fancrew is intended for users who are 18 years of age or older.

We do not knowingly provide accounts to individuals under 18.

If we become aware that personal information has been collected from a person under the applicable minimum age without appropriate authorization, we may take steps to delete the information and terminate the associated account.

Fancrew may use infrastructure and service providers that process or store information in locations outside India.

Where personal information is transferred outside India, we will take steps required under applicable law and applicable contractual or organizational safeguards.

Fancrew's technical architecture uses cloud infrastructure and services including AWS-based application, database, storage, CDN, email, and monitoring infrastructure.

If Fancrew becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, remediate, and notify affected users and/or relevant authorities as required.

We may update this Privacy Policy from time to time to reflect:

• New Platform features
• Changes to our business operations
• Changes to third-party services
• Changes to applicable laws or regulations
• Changes to our data processing practices
• Security or operational improvements

When we make material changes, we may provide notice through the Platform, email, or another appropriate method.

The updated Privacy Policy will include a revised Last Updated date.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact:

• Fancrew Pvt. Ltd.
• Grievance Contact: Kunal Sharma, Founder
• Email: kunal.sharma@Fancrew.in
• Phone: +91 9664460123

For privacy requests, please include sufficient information for us to identify your account and understand your request.

Fancrew is committed to addressing privacy and data-protection concerns in a timely manner.

You may first contact our designated privacy/grievance contact using the details above.

Where applicable, you may also exercise rights or pursue remedies available under Indian data-protection law and other applicable laws.

By creating a Fancrew account or using features that require processing of personal data, you acknowledge that you have read this Privacy Policy.

Where consent is required for a specific processing activity, Fancrew will request that consent separately and will not treat acceptance of this Privacy Policy as consent to every optional processing activity.